Protocols for Law Enforcement

1. General Principles

We will only disclose user data to law enforcement when we believe we are legally obligated to do so, or when we have a good-faith belief that disclosure is necessary to protect the safety of our users or the public. We notify users of legal requests for their data unless we are legally prohibited from doing so or believe notification would create a risk of harm.

2. Required Legal Process

Law enforcement requests for user data must be issued under applicable law and include:

• The requesting officer's or agency's name, badge number, and official contact information
• A clear description of the data sought and its relevance to the investigation
• The legal basis for the request (e.g., court order, search warrant, subpoena)
• Jurisdiction and applicable statute

We do not voluntarily disclose content data such as private messages or photos without valid legal process.

3. Emergency Requests

In cases involving imminent danger of death or serious physical injury, we may disclose limited information upon receipt of a good-faith emergency request. Emergency requests must include a detailed explanation of the emergency, the specific data requested, and why delay would create a risk of harm. We review emergency requests promptly and may request follow-up legal process afterward.

4. International Requests

Requests from law enforcement outside the United Kingdom must be made through appropriate international legal cooperation mechanisms, such as a Mutual Legal Assistance Treaty (MLAT) request or letter rogatory, and must comply with applicable UK law.

5. Data Retention

We retain user data for as long as necessary to provide our services and comply with legal obligations. Deleted accounts and associated content may be retained for a limited period in backups and logs before permanent deletion. We do not guarantee that any specific record will be available at the time of a request.

6. How to Submit a Request

Law enforcement requests should be submitted in writing to:

We reserve the right to reject requests that are overly broad, do not comply with applicable law, or lack sufficient detail.